We hope you are satisfied with your order and/or our customer service. Please take a moment for feedback - we would be incredibly happy to receive a nice review from you:
Of course we know that most customers have no desire, time or interest to write a review if everything works as expected.
Since positive ratings in particular are very important to us, we offer you €5 cashback on your order* as a thank you and an incentive to take a few minutes to rate us on the simple rating platforms Trustpilot or Google to write.
Please send an email with your order number in the subject line and a screenshot of your rating to firstname.lastname@example.org. After a short check, we will refund €5 to your original payment method.
If you have had a negative experience, please contact us at email@example.com to give us a chance to improve the situation.
*Customers who already had a discount on their order will receive a 1-year voucher worth 5 € for their next order, which will be communicated by email. Customers who have not ordered directly from Norvine but from partner sites, but the goods were sent by us, also receive a voucher valid for 1 year for the next order. In the event of misuse, we reserve the right to refuse partial refunds or vouchers. You are not legally entitled to a partial refund or voucher.
Only one partial refund or voucher per customer per order per month is allowed, no matter how many platforms the review is published on.