Our Refund Policy applies at any time.
Go to Return Center
where you have the possibility to file a return or exchange. Please wait for a reply from our customer service with detailed instructions (within 2 business days).
Create a return label in Ireland, Denmark, Finland, Latvia, Lithuania, Estonia, Germany, Malta, Czechia, Slovenia, Slovakia, Croatia or Hungary.
Click on your country to create a return label. Take the package to a post office (or Packstation or Paketshop in Germany). The costs for a prepaid return label will be deducted from the reimbursement.
Our advice: if you have paid with PayPal, you can have the return shipping costs refunded, conditions and details can be found here for Ireland/EU.